This policy explains cancellations and refunds for KalaCUBE, operated by Netavon Pvt Ltd. It covers two things: paid subscriptions, and purchases of artwork and prints made through the platform. Payments and refunds are processed through Razorpay.
1. Subscriptions
Artist subscriptions (Rising Artist ₹99/month and Studio ₹299/month) are billed monthly and auto-renew until cancelled.
- You can cancel anytime from your account settings or by emailing connect@kalacube.com.
- When you cancel, your subscription benefits continue until the end of the current paid billing cycle, and you will not be charged again after that.
- We do not provide pro-rata refunds for the unused part of a billing cycle. A partial month is non-refundable.
- If you are charged in error or experience a duplicate/incorrect charge, contact us and we will investigate and, where appropriate, refund it.
2. Artwork and print purchases
Because each piece is created by an individual artist, please review listings carefully before buying. Refunds/returns are available in the following cases:
- Damaged in transit or not as described: you may raise a refund/return request within 7 days of delivery. Please share photos of the item and packaging.
- Original artwork must be returned unused and in its original condition and packaging. Because originals are one-of-a-kind, refunds are considered on a case-by-case basis for genuine damage or material misdescription.
- Prints that arrive damaged or defective will be replaced or refunded.
- Made-to-order or commissioned pieces are non-refundable once work has started, except where the item arrives damaged or materially not as agreed.
Change-of-mind returns for original, handmade, or personalised pieces may not be accepted; where offered, return shipping may be at the buyer’s cost.
3. How to raise a request
Email connect@kalacube.com with your order reference, a description of the issue, and supporting photos (for damage or not-as-described claims). We will acknowledge your request and guide you through the next steps, coordinating with the artist where needed.
4. Refund method and timeline
Approved refunds are issued to your original payment method via Razorpay. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.
5. Contact
For any question about cancellations or refunds, email connect@kalacube.com or visit our Contact page. KalaCUBE is operated by NETAVON, Dehradun, India.