This Shipping Policy explains how artwork and prints purchased on KalaCUBE (operated by Netavon Pvt Ltd) are delivered. Timelines below are estimates and may vary with the artist’s location, the item, and courier conditions.
1. Where we ship
We currently ship within India only. International shipping is not available yet and is coming soon. Orders are delivered to the address you provide at checkout, so please make sure it is complete and accurate.
2. How shipping works
Domestic delivery is handled through trusted third-party courier partners. For original art, the courier typically picks up the piece from the artist and delivers it to your doorstep. Prints are produced and dispatched through our print partner. You do not need to arrange collection yourself.
3. Dispatch and delivery timelines
- Dispatch: ready-to-ship original artwork is usually dispatched within 2–5 business days of order confirmation.
- Prints: produced and dispatched within about 3–7 business days.
- Delivery: once dispatched, delivery within India typically takes 3–10 business days depending on destination.
- Made-to-order or commissioned pieces take longer; the artist will indicate the expected creation time before dispatch.
These ranges are estimates, not guarantees. Remote locations, weather, and courier delays can affect delivery.
4. Tracking
Once your order is dispatched, we or the courier will share tracking details so you can follow your shipment. If you do not receive tracking within a reasonable time, contact us at connect@kalacube.com.
5. Packaging and handling of original art
Original artwork is fragile and irreplaceable, so it is packed with care using protective materials appropriate to the medium (for example, rigid packaging, corner protection, and moisture protection). Where available, valuable pieces may be shipped with transit insurance. Please inspect your package on delivery and report any visible damage promptly (see our Refund & Cancellation Policy).
6. Undelivered and returned shipments
If a shipment cannot be delivered (for example, an incorrect or incomplete address, or no one is available to receive it after repeated attempts), it may be returned to origin (RTO). We will contact you to arrange re-delivery; additional shipping charges may apply for re-attempts caused by incorrect details or repeated failed deliveries.
7. Contact
For any shipping question, email connect@kalacube.com or visit our Contact page. KalaCUBE is operated by NETAVON, Dehradun, India.